All of our debt advisers hold the CertDr professional debt advice qualification.
We don’t operate a call centre where you’ll speak to someone different every time you call. We're a compact team and our customers work with a named adviser.
This approach builds good relationships based upon a detailed understanding of our customer’s financial situation, their concerns, and their hopes for the future.
Andrew Graveson founded Bright Oak in 2007. He’s been working in the UK debt advice and insolvency sector since 2005.
Phil Corfield joined Bright Oak in 2008. He previously held senior customer service and operational delivery roles in another sector.
Amy Jellings joined Bright Oak in 2008. She has a special insight into debt advisory work having previously worked as Team Leader within a bank’s debt collection department.
Bright Oak is authorised and regulated by the Financial Conduct Authority.
We hold FCA permissions to provide debt advice and debt management plan services.
Bright Oak is registered with the Information Commissioner for data protection purposes.
Payments made into a Bright Oak debt management plan are protected by the Financial Services Compensation Scheme.
Prior to FCA regulation coming into effect Bright Oak embraced voluntary additional conduct standards to become DMP protocol compliant.
We're located in Barry, close to Cardiff in South Wales.
Our postal address is Cardiff House, Priority Business Park, Barry, CF63 2AW.
Our service is primarily delivered by telephone and email. Local customers are usually welcome to visit us by appointment, but this has been put on hold temporarily as a result of Covid-19. We have plenty of parking and private meeting rooms.
You can call us on 02920 492661 or get in touch using our contact form.
Author: Andrew Graveson – Qualified Debt Adviser & Bright Oak’s Founder
Last Updated: 20/07/2020