DMP Terms & Conditions



1.1 The definitions in this clause apply in the terms set out in this Agreement:

You: Our client(s), whose name(s) is/are recorded overleaf.

Us/We:  Bright Oak Limited whose registered office is at Cardiff House, Priority Business Park, Barry, CF63 2AW and is registered under Company Number 067747006 in England & Wales.

Creditors: All the people or businesses you have informed us you owe money to.

Monthly Fee: The fee payable for our Services. This is 20% of your monthly payment. The Monthly Fee is subject to a minimum charge of £37.50 and a maximum charge of £75 per month. We reserve the right to increase the minimum charge in accordance with clause 6.7.  This fee covers services including compiling financial and background statements, providing repayment proposals to creditors, responding to creditor contact by telephone and in writing, and attempting to negotiate arrangements with your creditors on your behalf. The Monthly Fee further covers our ongoing communication with your creditors, communication with you, and the distribution of your creditor payments throughout the duration of your plan.

Services: the services which are provided by us, as particularised in clause 3.

Writing: or written includes faxes and e-mail.

1.2 Headings do not affect the interpretation of this Agreement.

1.3 This Agreement constitutes the entire agreement between you and us for the provision of the Services and shall continue in full force unless terminated in accordance with clause 7.


2.1 This Agreement sets out the whole agreement between you and us for providing the Services to you. Please check that this Agreement is complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read this Agreement before you sign it because you will be bound by its terms once a contract comes into existence between us, in accordance with clause 2.2.

2.2 This Agreement shall become binding on you and us when we receive your signed Agreement and your first monthly payment in cleared funds.

2.3 You have a period of 14 days from the date of signing this Agreement within which to terminate it by giving us notice in writing in accordance with clause 11 and in those circumstances any amount paid to us that has not been distributed to your creditors will be refunded to you in full.

2.4 In the event that we have to make any change in the arrangements relating to the provision of the Services we shall notify you as soon as is reasonably practicable. We shall endeavour to keep such changes to a minimum and will seek to offer to you arrangements as close to the original as is reasonably possible in the circumstances.


3.1 We agree to provide you with the Services as set out in this clause.

3.2 We will analyse your financial affairs to establish a debt management plan which we believe you can afford.  We will rely upon the information you provide to us in order to do so.

3.3 Upon receipt from you of this Agreement, duly signed by you, and first monthly payment (in the agreed amount) we shall notify your Creditors of our involvement and will attempt to negotiate a suitable debt management plan. We will also attempt to negotiate that your Creditors cease to charge interest, and that they suspend or withdraw any recovery or similar proceedings that have been initiated or threatened.

3.4 Whilst we will attempt to negotiate a suitable debt management plan with your Creditors we cannot stop any of them from charging you interest and other charges, or from continuing any current, or bringing any future, recovery proceeding against you if they wish. If legal debt recovery procedures are initiated you may incur further costs.

3.5 You are made aware of the possibility that entering in to a debt management plan may create difficulties for you in obtaining credit in the short-term and there is some likelihood that such difficulties may continue in the medium to long-term.

3.6 Creditors are neither obliged to accept reduced payments or freeze interest charges. This may lead to the total amount repayable increasing where the repayment period is extended.

3.7 In the event that we are unable to secure all of your Creditors’ agreement to a debt management plan, we will advise you as soon as is reasonably practicable but we will retain any monies paid by you to us in respect of the Monthly Fee for the period during which we have provided The Services.

3.8 Upon commencement of the debt management plan, we will take receipt of the relevant monthly payment and, after deducting any payment in respect of our Monthly Fee, will distribute the agreed amounts to your Creditors on your behalf.


4.1 In order to be able to advise you properly, we rely on you to provide us with all information that you have relating to your finances.  This will include but will not be limited to details of your income and expenditure, your Creditors and any agreements you have with them, any loans or mortgages you have, your dependants and any judgements.  Any decision made by us to recommend that you enter in to a debt management plan was based on the information that you gave to us before this Agreement was prepared. You warrant that this information is accurate.

4.2 You should sign any necessary forms of authority or any other documents that we ask you to do so that we may negotiate with your Creditors on your behalf.

4.3 You should not ignore letters, calls or other contact from Creditors and should post, fax or email these (or details of these) to us as well as keeping copies of all correspondence yourself.

4.4 In the event that any of your Creditors do not provide us with any details of balances due on your accounts, you will take steps to obtain that information on our behalf.

4.5 You should discuss any proposed changes to your debt management plan with us.

4.6 In the event that you fail to pay any of your monthly payments to us your Creditors may be more likely to take action against you which could include cancelling any arrangements we have already negotiated with them on your behalf, or the commencement of legal debt recovery procedures.

4.7 You must notify us of any change of address or circumstances within 7 days of any such change occurring.

4.8 You should continue to make the usual payments on secured loans and other priority debts; the scope of the repayment plan does not extend to secured debts and other priority debts. Such secured debts and priority debts include (but are not limited to) your mortgage or rent, hire purchases, council tax, gas, electricity, water, court fines, income tax and child support (including any arrears already incurred).

4.9 We cannot be held responsible for any legal action taken against you by your Creditors as a result of fraudulent or incorrect information provided by you at the time of acquiring a loan, hire-purchase agreement, credit card or any other form of credit.

4.10 In order that we can properly carry out our obligations under this Agreement, we will require that you maintain regular contact with us and answer any queries that we may raise as quickly as possible.


5.1 We shall use all reasonable endeavours to complete our obligations in a timely fashion, but time will not be of the essence in the performance of the Services.

5.2 We will use reasonable care and skill in the performance of the Services.

5.3 We will normally distribute all monthly payments (after deducting any payment in respect of the Monthly Fee) to Creditors within 5 working days of receipt from you of cleared funds.


6.1 You agree to pay to us the Monthly Fee and monthly payment to your Creditors in respect of your debt management plan.

6.2 In the event that you request that we carry out any additional services on your behalf which are not included as part of this Agreement, as long as we are able to carry out the additional services, we will agree the rate and terms with you before those services are carried out.

6.3 Upon the advice of the HMRC we do not charge VAT to you on any sums payable by you under this Agreement. We do however reserve the right to charge VAT to you should the HMRC or any other relevant body, advise us that the position has changed.

6.4 An estimated duration of the debt management plan (based on the initial level of monthly payment of £0, the debt total you have provided of £0 and the assumption that interest and charges will be frozen) is 0 years and 0 months. The total amount to be paid is therefore estimated to be £0. The fees payable by you to us for the debt management services provided to you are estimated to be £0 if the plan ran for the full estimated duration.

6.5 The Monthly Fee is calculated at £0.00 per month. This fee shall be deducted from your monthly payments.

6.6 If your monthly payment changes the Monthly Fee may be amended in line with Clause 1.1.

6.7 We reserve the right to increase the Monthly Fee minimum charge (“Proposed Increase”).  We shall give you 2 months’ written notice of any Proposed Increase.  If you do not wish to continue with the Agreement as a result of the Proposed Increase, you retain the right to terminate this Agreement pursuant to clause 7.1. If you do so within the 2 months’ notice period provided for in this clause 6.7 then the Proposed Increase shall not apply.

6.8 As stated elsewhere in this Agreement the freezing of interest and charges is not guaranteed. Should interest and charges not be frozen by some or all Creditors the duration of debt management plan will be longer, the overall total amount to be paid will be higher, and our total fees will be higher than estimated at clause 6.5 if the plan ran for the full duration.

6.9 All payments made pursuant to this Agreement shall be done on the date and in the manner which you have previously agreed with us.


7.1 This Agreement may be terminated by either party at any time, by us giving you at least 14 days’ written notice and by you immediately on our receipt of your written notice. A form that you can use to notify us that you wish to cancel your debt management plan is provided in our Keyfacts document which we send to clients before their debt management plan begins and which can also be downloaded from our website (

7.2 We may terminate this agreement in the event that you do not provide the information that we require to   promptly complete periodic reviews of your debt management plan.

7.3 In the event that the Agreement is terminated for any reason, other than pursuant to clause 2.3 we will not be obliged to return any monies to you that you have paid to us before termination to include any part of the Monthly Fee (but not including funds intended for distribution to Creditors that have not, as at termination, been distributed). Any monies that are due to be returned to you will be refunded within five working days.


8.1 Subject to clause 8.3, if either of us fails to comply with the Agreement, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with the Agreement.

8.2 If we consider that we have failed to perform the services under this Agreement with the due care and skill that we expect to carry them out, we will undertake any remedial action that is necessary to remedy the failure at no extra cost to you.

8.3 This clause does not exclude or limit in any way our liability for:

(a) fraud or fraudulent misrepresentation; or

(b) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control (Force Majeure Event).

9.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(c) Strikes lock-outs or other industrial action; or

(d) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

(e) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

(f) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

(g) impossibility of the use of public or private telecommunications networks.

9.3 Our obligations under this Agreement are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under this Agreement can be performed despite the Force Majeure Event.


We can transfer all or any of our rights and obligations under these Agreement to another organisation, but this will not affect your rights under this Agreement.


All notices sent by you to us must be sent by post to Bright Oak Limited at Cardiff House, Priority Business Park, Barry, CF63 2AW or whichever other address we may notify you of from time to time. We may give notice to you at either the e-mail or postal address you provide to us. Notice will be deemed received and properly served 24 hours after an e-mail is sent or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.


12.1 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

12.2 If we fail, at any time while this Agreement is in force, to insist that you perform any of your obligations under this Agreement, or if we do not exercise any of our rights or remedies under this Agreement, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of the terms contained in this Agreement shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

12.3 This Agreement shall be governed by English and Welsh law and we both agree to the non-exclusive jurisdiction of the English and Welsh courts


Signed by………………………………………………….           Signed by ………………………………………………


Print Full Name                                                                                                    Print Full Name

The Client/s


Signed by                                                                                                             

Print Full Name:


Position Held:

On behalf of Bright Oak Limited

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(c) Bright Oak Ltd. Company Number: 06774006. Data Protection Registration: Z1657982.
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Bright Oak, Cardiff House, Priority Business Park, Barry, CF63 2AW. Tel: 02920 492661.